1) Bring paper and a pen to every prospect meeting. Heck, bring one to every internal meeting as well. No, you can't remember everything important that was said or all the dates that were thrown out. But that's only one side of the value. Taking notes makes other people think you care.
2) Call people by the names they call themselves. If they introduce themself as "Robert" then they are "Robert", not "Bob" or "Rob." There is a reason they said, "Hi, I'm Robert" and not "Hi, I'm Rob." It's what they want you to call them. If you are unsure, ask. Do not assume "Rob" is their nickname or, even if it is, that you get to use it.
3) Ask questions and then shut up and listen to the answer. It's amazing to me how many people ask questions, often good ones, and then quickly supply a possible answer. Sometimes long, involved answers that have the sole purpose of letting you know how smart they are. Really, you are just being a crashing bore. Smart people listen.
I'll leave you with a quote I saw on Quotivate (a fun LinkedIn group): "Knowledge talks, wisdom listens." -Anonymous
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